Customer Information & Utility Billing
Inforica’ s Utility Billing and Customer Information System is an innovative, flexible and resilient Cloud based solution built on the Microsoft Dynamic 365 platform and the Microsoft Azure Data Infrastructure with Customer Information Management, Service Management and Marketing capability. It consists of a flexible billing engine combined with a robust customer information and management system.
Its been designed for any Utility company, LDC’s (Local Distribution Company), Municipality, Community and Property managers leveraging different offering model; Client Self service, Service Provider driven or Out Sourced.
The comprehensive bill generation or invoicing engine can be used for Water, Gas, Electricity, Cooling and Steam, with an easy-to-use Tariff engine. Its data meter management module is compatible with third party data collectors or web portals with 100% preservation of data integrity. The bill generation engine is flexible and can be adapted and localized for regulatory and billing cycle requirements.
Flexibility of this cloud based solution and its seamless integration to other Microsoft products such as MS Word, MS Excel, MS Power Platform (Active Directory), Microsoft Finance and Operations allows for a seamless ecosystem. Its familiar Microsoft user interface reduces the learning time and adoption of the system.
End-to-end Business Process
Inforica’s Utility Billing and Customer Service solution offers an enhanced experience for Service Providers and Customers. It’s billing process cycle starting from the customer onboarding (account setup), Meter Data Collection, Bill Generation, Digital delivery of bills (Email, SMS or self served via customer Portal), Payment collection via Customer portal, Customer service / Case management, Account closure and extensive reporting.
System Features and Functionality
Applications
Customer Information and Complaint Management
Using Microsoft Dynamics as a base the billing system is able to manage customer contact and information and also manage all the customer complaints seamlessly and efficiently.
Utility Billing Engine
Our rules based billing system allows you to define flexible, complex and easy to understand utility bills. Bills can be scheduled to be generated on a particular day.
Mobile Meter Data Collector
Mobile application that allows for meters to be read along with a photo of the meter and submitted to the billing system thus creating an efficient reliable method of read collection.
Meter Data Analytics
An azure based analytics platform that analyses the meter reads as they come in and finds anomalies for further investigation thus reducing errors in the bills.
Customer Portal
Available 24X7 to your customers to be able to view and pay bills, view consumption history, raise and view complaints, browse a knowledge providing efficient customer support.
Customer Mobile App
The user friendly and comprehensive mobile app provides all the functionality available on the customer portal at the customers fingertips 24X7.