“We at Toyota Canada Inc. would like to express our gratitude to Inforica for the dedicated effort you put into the introduction of our new Contact Center Management System·Your team promptly responded to our needs with technical expertise, a high level of professionalism and a creative responsiveness that was greatly appreciated. We look forward to working again with Inforica.” – Hao Tien, National Manager, Toyota Canada Inc.
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Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles, and Toyota lift trucks. With its head office in Toronto and regional offices in Vancouver, Calgary, Montreal and Halifax TCI supports over 260 Toyota, Lexus and Toyota Industrial Equipment dealers in Canada. Toyota Canada believes in putting customers first and consider that their driving motivation for business. They prove their dedication every day with their products and after-sales service of their coast-to-coast dealer network. |
| Client: | Toyota Canada Inc. |
| Industry: | Manufacturing |
| Project: | Design and Development of CRM Enabled Call Centre with Web Reporting |
| Services: | Business Analysis, Design, Project Management, Development, Implementation |
| Objective: | Development of a state of the art, CRM enabled Call Centre with the ability to Utilize Web Reporting Capabilities for easy access and dissemination of information. Aim was to enhance and improve market perceptions customer service capabilities. |
| Solution: |
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| Result: | Enhanced Customer Service Standards and Improved Communications |